Terms of Service

1. Website use and customer information

Use our website and connected apps for lawful purposes. Please provide accurate contact and booking information, and update us when it changes. Do not submit unauthorized bookings, impersonate another person, interfere with the services, or attempt to access information you are not authorized to view. Website content, service descriptions, and availability may change. Contact the salon if you need to verify information before booking or purchasing.

2. Appointments, cancellations, and arrival

Appointments are subject to availability and confirmation by the salon or booking app. Please check your confirmation for the date, time, and selected services, and arrive at the scheduled time. If you need to reschedule or cancel, contact us promptly or use the booking app's cancellation option when available. Late arrival may require a shorter service or rescheduling, depending on availability.

Any applicable deposit, cancellation, or missed-appointment fee and its conditions will be disclosed before you confirm your booking. These terms do not establish a specific cancellation deadline or fee. If the salon must change an appointment, we will seek to contact you using the details you provided. Text messages are a convenience; you remain responsible for keeping track of your appointment even if a reminder is delayed or not delivered.

3. Salon services and safety

Please tell your service professional about allergies, sensitivities, injuries, or other conditions relevant to your requested service before treatment begins. We may recommend changing or postponing a service if it cannot be performed safely. Our nail and spa services are for beauty and relaxation and are not medical diagnosis or treatment. Results vary by person, service, and aftercare. Follow the care instructions provided and contact us promptly with questions or concerns. A parent or guardian should arrange services for a minor and comply with any age or supervision requirements disclosed by the salon.

4. Prices, payments, promotions, and gift cards

Prices depend on the services selected and any agreed additions. We will disclose applicable charges before you authorize a service or purchase. Payment is due as disclosed at booking or checkout. Promotions are subject to the eligibility requirements and other conditions stated with each offer. If gift cards are offered, any applicable redemption conditions will be disclosed before purchase and are subject to applicable law.

Contact us promptly about a billing error or service concern. Any refund or service adjustment policy will be disclosed at the salon or point of purchase. Nothing in these terms limits refund or other consumer rights provided by applicable law.

5. Optional text message programs

Appointment confirmations and reminders

BusName offers appointment confirmation and reminder texts. You may enroll by affirmatively opting in through the separate appointment messaging form in our online appointment app. Message frequency depends on your bookings. This consent covers appointment confirmations and reminders only and does not enroll you in marketing texts.

Marketing messages

BusName also offers marketing texts about salon offers, specials, and services. The in-store check-in app has its own separate marketing opt-in form. When you check in in person, you can choose to opt in or opt out. We send marketing texts only if you affirmatively opt in. Marketing message frequency varies. Booking an appointment, entering your phone number, or checking in without choosing to opt in does not enroll you in marketing texts.

Consent, frequency, and charges

Both programs are voluntary. Consent to marketing messages is not a condition of purchasing goods or services, and you may receive salon services without enrolling in either text message program. Messages may be sent using automated technology. Message and data rates may apply. Your mobile carrier's plan determines any charges for messages you send or receive. Please contact your carrier with questions about your plan. By opting in, you confirm that you are authorized to consent to messages at the mobile number you provide.

Opting out and enrolling again

Reply STOP to a text message to unsubscribe. You may receive one non-promotional text confirming your opt-out. If appointment and marketing messages use the same sending number, replying STOP may stop both types of texts from that number. You can also withdraw consent or request a preference change by calling BusPhone or emailing BusEmail. We honor opt-out requests as required by applicable law. To enroll again, provide renewed consent through the relevant opt-in form or contact us for assistance. We will not resume messages you opted out of without renewed consent for the relevant program.

Opting out of text messages does not cancel or reschedule an appointment. Contact the salon or use the booking app's available appointment management options to change your booking. Notify us if you change your number or no longer control it so we can update our records.

Help and message delivery

Reply HELP for messaging assistance, call BusPhone, or email BusEmail. Message delivery depends on your carrier, device, and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Please contact us directly for time-sensitive appointment questions.

6. Privacy

Our Privacy Policy, available on this website, explains how we collect, use, protect, and retain customer information and messaging consent records. Mobile phone numbers, SMS opt-in data, and text messaging consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Messaging providers may process this information to deliver messages on our behalf and manage consent and opt-outs, or as legally required. Contact us if you need a copy of the Privacy Policy or assistance with your privacy choices.

7. External services and website content

Our website may link to or use external appointment, check-in, payment, and gift card services. Their own terms and privacy policies may apply to your use of those services. We do not control their availability or content. Website text, images, and branding belong to their respective owners; use them only with permission or as allowed by law.

8. Availability and your legal rights

We make reasonable efforts to keep website information accurate and services available, but errors, interruptions, and technical delays may occur. Contact us to resolve a concern about the website, a booking, or a salon service. Nothing in these terms excludes liability or limits warranties, remedies, or other rights that cannot lawfully be excluded or limited under applicable law.

9. Changes to these terms

We may update these terms as our services or practices change. Updated terms will appear on this page with a revised last-updated date and apply prospectively, subject to any notice or agreement required by law. Changes do not retroactively alter an existing purchase or booking, enroll you in a text message program, or expand your messaging consent. We will obtain new consent when required.

10. Contact us

For questions about these terms, appointments, salon services, or text messages, contact BusName at BusPhone, email BusEmail, or write to BusAddress1 BusAddress2, BusCity, BusState BusZipcode.